Contract :6 Months
To lead a team to deliver a strong client/customer experience on relevant engagements, in an efficient and effective manner with a right first time approach. The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal networks will be key to the success of the role.
Min 2 years in an operational environment, where at least 1 year has been spent at a Team Leader level
Proven ability to deliver results in a high performance environment
Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes
Effective leadership of the team including line management responsibilities
Ensure the team consists of appropriate resource levels for operational need
Performance manage and develop individuals, maximising talent
Maintenance of Service Level
Maintain the policy, process and procedures documentation
Identify and communicate MI requirements, effectively utilise MI reports to drivestaff performance
Identify staff training needs and arrange coaching as required to ensure all staff achieve and maintain competency level throughout engagement
- Relationship management
- Problem solving
- Process improvement
- Competent level on Microsoft Office tools i.e. excel, word, power-point
Experience of workflow tools and share-point
- Customer Services
- Build Strong Relationships
- Maintaining Strong Client Relationships
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