Team Leader- Glasgow

Posted 5 days ago by Resource Solutions
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Team Leader

Location: Glasgow

Contract :6 Months

Role Purpose

To lead a team to deliver a strong client/customer experience on relevant engagements, in an efficient and effective manner with a right first time approach. The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal networks will be key to the success of the role.

Essential Experience

Min 2 years in an operational environment, where at least 1 year has been spent at a Team Leader level

Proven ability to deliver results in a high performance environment

Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes

Deliverables

Effective leadership of the team including line management responsibilities

Ensure the team consists of appropriate resource levels for operational need

Performance manage and develop individuals, maximising talent

Maintenance of Service Level

Maintain the policy, process and procedures documentation

Identify and communicate MI requirements, effectively utilise MI reports to drivestaff performance

Identify staff training needs and arrange coaching as required to ensure all staff achieve and maintain competency level throughout engagement

Skills

  • Communication
  • Relationship management
  • Organisation
  • Problem solving
  • Process improvement
  • Competent level on Microsoft Office tools i.e. excel, word, power-point

Experience of workflow tools and share-point

Required skills

  • Customer Services
  • Management
  • Training
  • Build Strong Relationships
  • Maintaining Strong Client Relationships

Reference: 39960257

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