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Systems Administrator, Slough

Posted 5 January by Proxime Search Ended

Systems Administrator

Location: Manchester

Job Summary

The primary objective of this role is to support IT users through the effective resolution of IT support issues to a high standard in a timely manner.

Main Responsibilities

  • Effective resolution of general IT user support issues to a high standard and in a timely manner to ensure the successful resolution of IT technology users’ support requirements and enhance business productivity.

  • To identify and escalate IT support issues and problems to the infrastructure team in a timely manner to ensure business SLA’s are achieved and facilitate the delivery of responsive IT support

  • To identify and escalate IT support issues and problems to the infrastructure team in a timely manner to ensure business SLA’s are achieved and facilitate the delivery of responsive IT support

  • To apply, promote and endorse compliance in policies and procedures ensuring business knowledge and understanding is maintained including applicable licencing, technical and statutory obligations

  • To provide on-site and out of hours support to the business through a structured on call roster to ensure IT support requirements are met and business productivity is maintained

  • Maintain a positive, safe working environment and adhere to Health and Safety policies and procedures to ensure work systems and processes are safe; educate and encourage employees to identify unsafe work practices, propose and implement safer work methods, and problem solve to achieve safer work practices; monitor, implement and report on health and safety activities

Person Specifications

Qualifications

Begun or completed formal IT qualifications e.g. MCTS/MCITP/CCNA/CCNPCISSP etc.

ITIL Foundation

Experience

  • Delivered varied IT support in a medium to large corporate environment that utilises ISO9001/ ISO 27001, PCI DSS or ITIL service management practices.

  • Provided extensive remote desktop support to users in multiple locations

  • Support of Microsoft desktop and server operating systems, core applications and office productivity applications including office 365

  • Exposure to supporting Citrix/RDS published desktops/ applications

  • General exposure to windows server administration

  • General exposure to networking equipment

  • Provided comprehensive desktop/server support including windows Active Directory user account creation and administration; troubleshooting of IT issues

  • General exposure to IT cyber security best practice and implementation or cyber frameworks (e.g. NIST) - including any past experience with security operations and knowledge of SIEM solutions

Competencies

  • Ability to work to tight time frames

  • Strong troubleshooting skills

  • Ability to assess and adapt to a situation.

  • Strong office & o365 applications word, excel skype. OneDrive etc

  • administration of o365 / exchange online, Azure, environments

  • Excellent written and verbal communication skills

  • Structured and thorough working practices

  • Quality focused with high attention to detail

  • Diverse exposure to Windows services Inc. Hyper-V Active Directory, DFS, DNS/DHCP

  • Support of windows & Mac desktop operating systems (windows 8/10)

  • Installation and administration of Cisco network equipment with diverse troubleshooting experience across LAN/WAN including MPLS and VPN services plus Cisco ASR and other firewall brand.

  • Administration of VoIP phone systems (Avaya)

  • Creation and use of powershell and other scripting tools to automate IT systems deployment and administration

  • Use and administration of IT security, Auditing, monitoring and alerting tool sets (SCCM, Solarwinds, openmange etc.)

  • Basic understanding of ITIL service delivery, change and release management processes

Reference: 33732982

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