Support Engineer

Posted 23 April by INTEC SELECT LIMITED
Easy Apply
£30,000 - £40,000 per annum
London , South East England
Permanent, full-time

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Posted by INTEC SELECT LIMITED
Support Engineer - Shipbroking - £30,000 - £40,000 - Office Based - London

Overview:
A global broking organisation (supporting over 250 users in 14 countries) are currently looking for an experience Support Engineer. You will be joining its progressive IT team; working with experienced technical professionals, this role will involve hands on technical exposure and interacting with users across the service desk function and support functions.

Roles & Responsibilities:
  • Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team
  • Resolving IT support incidents and service requests within agreed SLA timeframes
  • Recording, ownership, monitoring, tracking, and communication about incidents
  • Investigating and diagnosing incidents escalated from the Service Desk/IT Support
  • Escalating incidents to IT Management/External Vendors
  • Providing desktop hardware and software support
  • Updating Service Desk systems in accordance with internal procedures
Skills & Experience:
  • Solid experience working as a Support Engineer
  • Good experience working with Office365 & Azure AD
  • Experience working with Intune
Package:
  • £30,000 - £40,000
  • Office based - Chelsea
  • + Excellent benefits
Support Engineer - Shipbroking - £30,000 - £40,000 - Office Based - London

Reference: 52521193

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