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Supplier Manager

Posted 6 February by Bracknell Personnel Services Ended

Departmental Functions

  • To provide Supplier Management services to customer base by supporting both the allocated Customer Support Manager and Account Programme Manager.
  • Represent supplier management on behalf of our customers, acting on their behalf to ensure on time performance, contractual obligations and, where applicable, strategic support.
  • Deliver visibility of component repair status to the customer via company systems.
  • Establish key relationships between suppliers and the company

Responsibilities Of The Position

  • Monitor repair order status throughout the repair loop, maintain systems with latest status data, delay explanations and other relevant supplier information.
  • Improve turn-time performance, meeting and exceeding internal and customer KPIs. Enforce customer and company contract terms with supplier base.
  • Support resolution to all aspects of supplier interaction. Identify threats to service levels, apply supplier, customer and internal escalation. Negotiate proposals to resolve and mitigate.
  • Develop positive and strong supplier relationships, seek to improve working methods and communications
  • Support APM and CSM in all aspects of supplier management
  • Represent company in customer and supplier reviews
  • Utilisation of Internal systems, providing feedback for future development
  • Support routing guide and placement related queries. Assist with compiling and distributing priming material to supplier base
  • Undertake routine strategic supplier meetings and reviews. To include scorecarding, customer feedback and negotiation of strategic problem resolution
  • Handle customer and supplier escalation at various levels within the organisations
  • Negotiate service level improvements to improve performance
  • Provide coaching, mentoring and on the job training

Candidate Profile

  • Demonstrate a desire to succeed and develop a career to support succession planning
  • Be a confident and clear communicator at various levels
  • Have strong negotiation and decision making skills
  • Effective in time management and prioritisation
  • Be analytical, creative and demonstrate strong problem solving skills
  • Confident to work under own initiative
  • Be a strong team player
  • Adaptable to change
  • Works well under pressure
  • Be customer focused
  • Have an understanding of Information Security practices and is able to attain and maintain competency in those as prescribed by company policies

Reference: 32949696

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