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SOP Administrator

SOP Administrator

Our client is looking for a SOP Administrator to join their Sales Order Processing team to manage the customer experience on a temporary basis. The role requires close interaction with other team members, the sales organisation and other key corporate stakeholders to manage queries and resolve issues.

SOP is a fast-paced department, which requires a flexible, can-do attitude and strong team-work throughout the business. The SOP team are central to the management of customer relationships and is a platform for development into roles within Customer Support, Professional Services and Sales.

Main Responsibilities

  • Daily liaison with external customers and internal departments including sales, finance, support and customers via telephone & email to discuss and resolve customer and system queries.
  • Working as part of a team, helping to achieve and maintain structured KPI’s/SLA’s
  • Delivering first class customer service, ensuring the customer has a satisfactory customer experience
  • Processing of orders, ensuring that all approvals, discounts, special requirements are in place
  • To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion
  • Set up customer records, maintaining and actioning amendments to customer accounts.
  • Dispatching the product and assisting with the initial set up, checking and assisting with license issues
  • To assist on any other ad-hoc duties as required but not limited to administration duties, solving any order related queries, billing issues, raising credit notes


Good standard of English and Maths evidenced by relevant qualification.


  • Experience within administration/order processing/customer service/operations (office based)
  • Able to demonstrate excellent customer service skills
  • Problem solving skills

Excellent Communication skills

Reference: 34003971

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