Our client is looking for a SOP Administrator to join their Sales Order Processing team to manage the customer experience on a temporary basis. The role requires close interaction with other team members, the sales organisation and other key corporate stakeholders to manage queries and resolve issues.

SOP is a fast-paced department, which requires a flexible, can-do attitude and strong team-work throughout the business. The SOP team are central to the management of customer relationships and is a platform for development into roles within Customer Support, Professional Services and Sales.

Main Responsibilities

  • Daily liaison with external customers and internal departments including sales, finance, support and customers via telephone & email to discuss and resolve customer and system queries.
  • Working as part of a team, helping to achieve and maintain structured KPI’s/SLA’s
  • Delivering first class customer service, ensuring the customer has a satisfactory customer experience
  • Processing of orders, ensuring that all approvals, discounts, special requirements are in place
  • To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion
  • Set up customer records, maintaining and actioning amendments to customer accounts.
  • Dispatching the product and assisting with the initial set up, checking and assisting with license issues
  • To assist on any other ad-hoc duties as required but not limited to administration duties, solving any order related queries, billing issues, raising credit notes

Qualifications

Good standard of English and Maths evidenced by relevant qualification.

Experience

  • Experience within administration/order processing/customer service/operations (office based)
  • Able to demonstrate excellent customer service skills
  • Problem solving skills

Excellent Communication skills

Application questions

Are you availible to start immediatly?
Do you have Sales Order Processing experence?
Do you enjoy working in a fast pace enviroment?

Reference: 34003971

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