Service Manager

Posted 6 August by The Regard Partnership
Ref: 59300
Role type: Residential Management
Location: Woodlands - Gunnislake - Cornwall
Closing date: 27/08/2018

DescriptionPosition: Service Manager

Location: Woodlands - Gunnislake - Cornwall

Company: Regard Group

Salary: £26,000 + benefits

Benefits: Childcare vouchers, Long service recognition awards, Wider wallet scheme, Opportunities to help you achieve recognised qualifications through our training programme

Summary of Role:

Responsible for the day to day management of the Service, monitoring activities and ensuring the quality of support and care is in line with Regard policy and sector regulatory standards. To create a culture of team development and team working that aspires to delivering best practice for individuals using our services. Demonstrates effective communication and promotes a culture of transparency and equity. Demonstrates the ability to represent the organisation in an appropriate and professional manner in all internal and external contact and relationships.

About Us

We are a Residential service located in Gunnislake on the Devon/Cornwall border. Our location benefits from being a quiet, peaceful and setting, whilst also having an excellent train link to the city of Plymouth and a regular local bus service to the smaller towns of Callington & Tavistock. We specialise in learning disabilities, mental health issues and other concurrent complex needs. The current service users are 6 young adults all working towards developing their levels of independence and skills.

Duties & Responsibilities:

  • Focus on recruitment and retention
  • Attending service review meetings, outcome based meetings, safeguarding meetings etc representing Regard Group.
  • Ensure the service is legally and ethically compliant
  • Manage and motivate the team, including support workers, to meet the people we support care needs
  • Responding to all the complaints and safeguarding related communication
  • Ensure healthcare workers provide the required quality standards determined by the company
  • Organise team meetings when required
  • Ensure compliance with regulatory requirements
  • Effectively and confidentially managing data and information
  • Providing exceptional customer care; undertaking relevant risk assessments
  • Ensuring there are safe working environments for staff, investigating any accidents and complaints using process

Person Specification:

  • Have a good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
  • Have a clear vision of how to support service to achieve “Outstanding” CQC results.
  • Ability to follow through and monitor Improvement plan progress
  • Have good IT skills, proficient with Word and familiar with excel although not essential.
  • Good communicator, positive attitude
  • Ability to work under pressure
  • Self-motivated, Resilient, Good eye for detail
  • Excellent time management skills, to prioritise workload to meet deadlines
  • Enthusiastic and pleasant individual - happy to take on ad hoc tasks
  • Desire to work in a dynamic, fast-moving and fast-growing company environment
  • Have previous experience previously been a Care Manager or similar role


  • Full UK driving license
  • Preferably have; Level 4 NVQ, QCF or equivalent

Please apply by completing a short registration, your CV will be sent directly to the recruitment team for review.

Job Type: Full-time

Reference: 35809014

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