Service Desk Engineer

Role: Service Desk Engineer

Benefits: Up to £40,000 + more

Location: Central London (Onsite)

We are currently on the lookout for a Service Desk Engineer with 1st and 2nd line support experience to join a well-known sporting organisation in London. This position will require you to be onsite 5 days per week and the right candidate will have excellent IT skills and a strong background in a service role.

Principal Responsibilities & Duties:

• Offering on-site IT support to London office personnel and contributing remote assistance in collaboration with the Service Desk team for other offices
• Diagnosing and resolving incoming incidents within agreed-upon SLA targets
• Supplying general support and upkeep for laptops and mobile devices
• Conducting Office 365 administration tasks
• Managing user accounts and domains
• Keeping software and hardware inventories up to date
• Collaborating on projects within the IT department
• Overseeing and supporting all printers and photocopiers
• Managing and providing support for on-site Audio-Visual equipment
• Creating and enhancing the corporate IT Knowledge Base

Requirements:

• Attendance at the office is required five days per week.
• Demonstrated expertise in a comparable technical IT position
• Hands-on experience supporting desktop platforms, including Windows 10
• Competence in Office 365 administration and the complete Office Suite
• Experience with Azure and MS Defender.
• Proficient in Microsoft Active Directory and Intune administration
• Proven track record in troubleshooting software and hardware issues
• Strong problem-solving skills and the ability to perform under pressure
• Effective communication and understanding of IT concerns
• Knowledge of IT Service Management tools
• Establishing robust working relationships to effectively assist all staff, coupled with a systematic and logical approach to problem-solving.