Core responsibilities as as follows:- answer in bound telephone calls and monitor emails sent to the service desk by client, log system incidents and delegate incidents to technical support team for resolution. proactively review progress on incident resolution and chase for updates and provide progress updates to the client where necessary. Monitor incidents to ensure closure within contracted service level agreement targets. Co-ordinate shipping of spare parts to support incident resolution as necessary
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.