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Service Desk Analyst

Posted 8 March by Adecco UK Limited Easy Apply Ended
Job Role:- Project Administrator/service desk analyst required to join a small but established project team to work on an external client facing service desk and provide support to a number of project administration activities. Confident and professional telephone manner, competent written communicator (for writing formal reports, meeting minutes, emails to clients) ability to use MS Excel and Word to a business level, ability to work with a technical team and to be highly organised.

Core responsibilities as as follows:- answer in bound telephone calls and monitor emails sent to the service desk by client, log system incidents and delegate incidents to technical support team for resolution. proactively review progress on incident resolution and chase for updates and provide progress updates to the client where necessary. Monitor incidents to ensure closure within contracted service level agreement targets. Co-ordinate shipping of spare parts to support incident resolution as necessary

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34638898

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