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IT Integrations Manager Remote, UK (Midlands base ideal) | Up to 65,000 + Benefits | Permanent Are you an experienced IT leader with a passion for delivering complex technology change programmes? We're looking for an IT Integrations Manager to play a pivotal role in the successful integration of technology environments following acquisitions, business transformations, and organisational change initiatives. This is an exciting opportunity to join a growing international business where you'll take ownership of IT integration activities across multiple regions, helping to align acquired businesses with global technology standards, security frameworks, and operational processes. The role is ideally based in the Midlands and will involve regular travel, both within the UK and internationally. You should expect to travel approximately one-third of the time, including visits across Europe, the Americas, and Africa. The Opportunity As IT Integrations Manager, you'll lead the planning, coordination, and delivery of technology integration programmes from initial technical assessment through to migration, cutover, and post-implementation support. Working closely with infrastructure, cloud, security, workplace technology, and regional IT teams, you'll ensure integrations are delivered smoothly, securely, and with minimal impact to business operations. You'll also lead a skilled team and act as the key point of coordination between technical and business stakeholders throughout the integration lifecycle. Key Responsibilities Integration Programme Delivery Lead technology integration workstreams for acquisitions, mergers, divestments, and major business change initiatives. Develop and manage end-to-end integration plans covering infrastructure, networks, cloud platforms, identity services, security technologies, and end-user computing. Ensure integration activities align with enterprise architecture standards, governance frameworks, and strategic technology roadmaps. Provide regular updates on progress, risks, dependencies, and key decisions to senior stakeholders. Technical Assessment &amp; Alignment Conduct technical due diligence and discovery activities across acquired environments. Evaluate infrastructure, networking, cloud platforms, security tooling, SaaS applications, endpoints, and operational processes. Identify areas requiring consolidation, remediation, or standardisation and create actionable integration plans. Ensure all environments meet organisational standards for security, compliance, and operational readiness. Stakeholder &amp; Team Leadership Act as the primary point of contact between regional IT teams, central technology functions, and business stakeholders. Coordinate activities across infrastructure, cloud, network, workplace technology, and security teams. Lead and support a high-performing team, fostering collaboration and delivery excellence. Project &amp; Change Management Manage integration schedules, milestones, budgets, and deliverables. Maintain project documentation, risk registers, migration plans, and governance reporting. Drive user readiness and change management activities to support successful adoption and minimise disruption. Service Transition &amp; Operational Readiness Oversee the migration and alignment of acquired environments to corporate platforms and services. Coordinate infrastructure and network consolidation activities where required. Ensure successful transition into operational support, including post-migration stabilisation and service acceptance. Vendor &amp; Partner Management Manage relationships with third-party suppliers and specialist delivery partners. Ensure external providers deliver against agreed scope, timelines, quality standards, and security requirements. Oversee escalations, commercial commitments, and service outcomes. About You We're looking for a technology leader who combines strong technical understanding with excellent programme delivery and stakeholder management skills. You'll ideally have: Proven experience leading IT integration activities within mergers, acquisitions, divestments, or large-scale transformation programmes. Experience of AVD, identity and access management, endpoint management, and ITSM tools. Strong knowledge of infrastructure, networking, cloud technologies, identity and access management, end-user computing, and cybersecurity principles. Experience managing complex technical projects across multiple stakeholders and geographical regions. Strong communication skills with the ability to engage effectively at both technical and executive levels. Experience working within structured project and governance frameworks. A collaborative leadership style and the ability to influence across global teams. What's on Offer? Permanent position with a global organisation. Salary up to 65,000. Opportunity to lead high-profile international integration programmes. Exposure to a wide range of technologies and business transformation initiatives. Hybrid working environment. International travel and the opportunity to work with teams across multiple regions.

IT Integrations Manager

Business Analyst 6 month contract (Outside IR35) Extensions likely Hybrid – Bristol 2 days per week To 465 per day Overview Seeking a hands-on, delivery-focused Business Analyst to support a growing AI programme. This role will work across multiple AI initiatives, helping to identify, shape, and deliver practical use cases that drive operational efficiency and improved customer experience. This is not a purely documentation role — the expectation is someone comfortable getting into the detail, working directly with stakeholders, technology teams, and vendors to turn ideas into working solutions. Key Responsibilities • Work with business stakeholders to identify, prioritise, and define AI use cases across the organisation • Lead discovery activities (workshops, interviews, process mapping) to understand current workflows and pain points • Translate business needs into clear requirements, user stories, and solution options • Support the design and delivery of AI-enabled solutions, working closely with engineering, data, and vendor teams • Evaluate third-party AI capabilities and tools, including practical fit-for-purpose assessments Example initiatives include: • Exploring AI capabilities within Zendesk to enhance client support (automation, agent assist, knowledge surfacing, etc.) • Identifying opportunities for AI-driven workflow optimisation across service and operational teams • Supporting rollout of AI tools (e.g. copilots, automation layers, digital workers) • Helping define governance, guardrails, and responsible AI usage within the business Required Experience • Strong Business Analyst experience (ideally 5+ years) in technology or digital programmes • Demonstrable experience working on AI, automation, or data-driven initiatives • Comfortable working in a hands-on, delivery-oriented environment (not just documentation) • Experience engaging with both technical and non-technical stakeholders • Ability to quickly understand complex processes and identify improvement opportunities • Experience working with SaaS platforms and integrations Desirable Experience • Exposure to customer support platforms (e.g. Zendesk or similar) • Experience with AI tools such as copilots, LLM-based solutions, or workflow automation platforms • Understanding of data privacy, governance, and AI risk considerations • Experience in fast-paced, transformation or scale-up environments Key Attributes • Pragmatic and delivery-focused • Comfortable with ambiguity and shaping emerging requirements • Strong stakeholder management and communication skills • Curious mindset with an interest in AI and emerging technologies • Able to challenge constructively and drive outcomes Deliverables • Clearly defined and prioritised AI use cases • Process maps and opportunity assessments • Requirements documentation (proportionate, not excessive) • Support for solution design and implementation • Measurable outcomes from AI initiatives (efficiency, cost reduction, service improvement) Summary This is an opportunity to play a key role in a high-impact AI programme, working across a range of practical initiatives with real business value. The role suits someone who enjoys building from the ground up, working closely with stakeholders, and turning AI potential into tangible outcomes.

Business Analyst

Business Analyst Hybrid – 2 days per week in Birmingham Full-time | 37.5 hours per week To 50,000 + benefits + bonus scheme The Opportunity We’re looking for a proactive and versatile Business Analyst to join a growing IT Projects team. This is a varied role where you’ll play a key part in delivering business-critical change, working across multiple projects and engaging with stakeholders at all levels. You’ll be at the heart of transforming business needs into clear, actionable requirements, collaborating with internal teams and third-party partners to ensure successful delivery and adoption of solutions. What You’ll Be Doing • Gather, analyse and document business requirements, challenging where needed to ensure clarity and completeness • Work closely with stakeholders across the organisation, facilitating workshops and training sessions • Produce high-quality BA artefacts including process maps, user stories, use cases and test scenarios • Act as the bridge between the business and third-party vendors to ensure aligned delivery • Support the full project lifecycle from initial scoping through to go-live and hypercare • Contribute to change management and help drive successful adoption of new solutions Key Responsibilities • “As-is” and “to-be” process mapping • Creating swimlane diagrams and wireframes • Developing functional and non-functional requirements • Supporting testing and validation of solutions • Managing business readiness activities • Collaborating with project managers and technical teams What We’re Looking For • Proven experience as a Business Analyst (minimum 2 years) • Strong experience working in Agile environments • Confident producing documentation such as user stories, UML diagrams and use cases • Excellent stakeholder engagement skills, with the ability to communicate at all levels • Experience working with third-party suppliers and across full project lifecycles • Strong analytical mindset with a solid understanding of data and its impact on business processes • Comfortable working independently and across multiple projects simultaneously Desirable • Experience in a fast-paced or growing organisation • Exposure to complex system implementations or transformation projects What You’ll Bring • A proactive, can-do attitude • Strong problem-solving skills and attention to detail • A collaborative approach and team mindset • A genuine interest in continuous improvement and emerging technologies Interested? Send your CV now!

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