Our client, a recognised and leading UK employer, currently requires a Service Desk Analyst to join their large and growing IT operations team.
Candidates will be responsible for assisting with the provision of an efficient, cost effective and customer focused Service Desk by continually increasing the amount of calls resolved at the first point of contact, maintaining ownership of the issue until the resolution and meeting agreed SLA’s. The role provides an opportunity for the right candidate to benefit from continual growth in all aspects of IT systems, tools and processes; thus enabling the Service Desk to reach a first time fix rate of 90%.
Candidates need to have a broad knowledge of the IT market and trends as well as having service desk or incident management experience. You will be well versed in Microsoft based operating systems and have experience with using and troubleshooting Outlook 2007 within a network environment. ITILv3 is preferred but not essential.
In return candidates can expect to receive a competitive basic salary as well as an excellent benefits package and genuine opportunities for progression within a business that prides itself on promoting from within.