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Service Desk Analyst

Posted 2 February by totality services Ended

We're a leading provider of IT support services to small and medium sized businesses in London, and we're currently recruiting a Service Desk Analyst.

The successful candidate will join our helpdesk team, which provides end-user technical support via telephone and remote desktop to our clients. This position primarily handles front line incident-based support and you’ll have desktop support experience working within a corporate or MSP / IT support helpdesk environment.

We require a highly driven, self-motivated engineer with excellent communication skills as well as strong technical troubleshooting ability.

Main roles:

  • Troubleshoot end-user IT issues
  • New user onboarding & offboarding
  • Maintain internal support documentation
  • Daily data backup monitoring
  • Hardware & software installation
  • Hardware maintenance tasks
  • Provide out of hours support when required

Key requirements / skills /experience:

  • 2 years’ IT support experience
  • Excellent communication skills (both internally and with clients)
  • Fluent in English
  • Communicate to customers clearly, effectively and professionally
  • Ability to prioritise support issues
  • Resolve assigned customer technical issues & Meet SLAs
  • Windows OS 7 / 8 / 10
  • MAC OSX
  • Office 365
  • G-Suite
  • Understanding of Active Directory
  • Understanding of DNS/DHCP
  • Understanding of IT routers & switches
  • Understanding of IT security (Firewalls, Anti-virus etc.)
  • Understanding of networking
  • Smartphone configuration experience (Apple/Blackberry/Android etc.)

To be considered for this role, please include your current salary and covering letter within your CV.

Required skills

  • Communication Skills
  • Customer Service
  • Helpdesk
  • Service Desk
  • Technical Support

Reference: 34390053

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