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Service Desk Analyst - Global Law Firm - Alternative Hours

Service Desk Analyst - Global Law Firm - Alternative Hours

Posted 4 December 2019 by Career Legal
Easy Apply Ended

My client are a top-tier global law firm who are looking for a talented 2nd line support analyst for their London offices. This role is an excellent opportunity to gain global exposure whilst working with a team that is rapidly expanding.

Please note: this role is working between the hours of 3:30pm - 11:30pm.


  • Hardware support duties such as configuring new PCs, setting up users and laptops, configuring and issuing pool laptops, keeping inventory of all hardware.
  • Creating, updating and resolving incidents in ticketing system
  • Setting up video conferencing.
  • Deliver clear troubleshooting steps in relation to Microsoft Office 2010
  • Toubleshoot problems with legal Word and Excel documents
  • Answer 'how to’ questions on all software used within the Firm
  • Support of travelling lawyers over the telephone
  • Supporting mobile (iOS) users


  • Knowledge of as many of the following products as possible: excellent MS Office 2016, iManage DeskSite, Intapp (time recording), Visio, ChangePro, Adobe Acrobat, Internet Explorer, iOS Remote Access (including VPN, Citrix, RSA)
  • Previous Helpdesk 1st/2nd line support with excellent problem solving and trouble shooting skills
  • Audio/Video conferencing experience
  • Previous experience of supporting MS Office and Basic Networking preferably within a legal environment

My client are offering up to £45,000 and offer excellent routes for progression within the firm, benefits + bonus.

Reference: 39507655

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