Senior IT Support Analyst

Posted 1 May by Picture More
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Senior IT Support Analyst

Law Firm - Birmingham

Are you a Senior Service Desk or IT Support Analyst looking for a new challenge?

Have you got experience of working for a law firm or similar professional services?

In this exciting Senior IT Support role working for a prestigious law firm, you will be responsible for providing a range of 1/2nd line support to end users across software and hardware.

You will deputise for the Service Desk Team Leader and help mentor the Service Desk team, whilst being a point of escalation for technical issues.

Your skills:

  • You will come from an experienced IT Support Analyst or a Senior Service Desk Analyst background
  • You will have experience of working in a law firm or similar professional services
  • You will have exceptional communications skills

Your responsibilities:

In this technical 1/2nd line role, you will provide support for the following:

  • iManage DMS
  • Office 365
  • Windows 10
  • Azure AD
  • Hardware

Some travel will be required to other offices in the UK - expenses paid!

4 days office based / 1 day working from home per week

If this sounds of interest, hit APPLY now!

Reference: 52570136

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