Senior IT Helpdesk Technician

Senior IT Helpdesk Technician

£27,000 - £29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week

We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology.

The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities:

• Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues
• Resolving hardware and software support issues as quickly and efficiently as possible
• Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches.
• Supporting staff and parents over the telephone.
• Liaising with external suppliers and support providers when required.
• Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification
• Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V).
• Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN.

The successful candidate will be working across the following range of technology:

• Office 365 and Azure AD
• iOS and MacOS
• Mobile Device Management (Microsoft Intune)
• Windows Server (2019/2022) and Desktop (10/11)
• PowerShell
• Virtual Servers (vSphere & VMWare)
• Wired and Wireless Networks (Aruba, Cisco and VLANs)
• VOIP Telephony (3CX)
• Filtering, Firewall and VPN (Smoothwall)
• Active Directory, DNS, DHCP, Group Policy

Essential requirements:

• A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship)
• At least two years' relevant experience preferably in the education sector.
• Understanding of networking principles
• Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server
• Active Directory, DNS, DHCP, and Group Policy experience
• Switching and routing, VLANS, wireless networking experience
• Mobile Device Management (ideally Microsoft Intune and/or Mosyle)

Please note, you must have a valid UK driving licence and own mode of transportation

Package

£27,000 - £29,500

Permanent

37 hours per week

23 days holiday

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.