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Senior Healthcare Operator

Senior Healthcare Operator

Posted 21 March by Xcel Recruit Ended

Our client, an international multi modal freight forwarder is now seeking a Senior Healthcare Operator to join their team.

Purpose of the Role

  • Focal point for pharma operational activities to ensure all operational consignment and workloads are managed and processed in full accordance with GDP guidelines / WDA compliance.

  • To work with other departments and colleagues to ensure a strong QA culture throughout the business, providing guidance as required. For example: Departmental managers, office and warehouse staff and others as required to ensure both QA regulatory and business requirements are met at all times.

  • Ensure that Customer Service is maintained and developed to the highest standards.

  • Provide hands on support where required, more so in development of the team and on implementation of new business. Development of a more dedicated team and resource in Healthcare.

  • Provide feedback to General Manager


  • Overseeing all operational activities for Pharma / Healthcare consignments.

  • Ensure new customers have the appropriate agreements in place (Technical Agreement).

  • Report deviations where required, work with QA and others to close out, writing investigation reports and initiating/following up on corrective and preventative actions as required.

  • Support quality related customer complaint investigations and trending activities

  • Ensure all staff involved in GDP activities are fully trained in GDP awareness and SOP’s in accordance with their roles.

  • Prepare and train out SOP’s as required

  • Ensure tracking and inventory control information is correct.

  • Supporting reviews of all shipping related documentation

  • To support and maintain Business Continuity Management Plans and Environmental Health and Safety requirements as applicable to the QA Department

  • Participating in customer audits


  • Substantial experience of working with transportation of temperature controlled / pharma shipments

  • Knowledge of EU quality related pharmaceutical regulations

  • Experience of conducting quality based investigations and root cause analysis

  • Experience of conducting self-inspections

  • Understanding of Product Quality Review requirements

  • Understanding and experience of Change Control

  • Compliance, consignment planning, packaging and temperature controls, evaluation and working to deadlines

Reference: 34062853

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