We are looking for a User Experience Designer able to understand business requirements and technical limitations, as well as be responsible for conceiving and conducting stakeholder workshops, user research and translating them into sitemaps, user flows, customer journey and empathy maps, wireframes, mockups and prototypes. You will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it based on user testing and analytics.
As part of the wider Digital team, you’ll be working closely with our in-house Product Engineering and Product Management teams to create new ideas for our customer journeys, breaking down the traditional barriers and challenging the norms of the energy industry.
The energy market is evolving quickly, and we want to stand-out in a crowd. If you’re an experience designer who wants to be a part of helping us do that, this could be the role for you.
Some essential skills required for the role
Experience of designing industry-leading user experiences across desktop, tablet and
A creative mindset, able to bring your ideas to life with stand out designs and a passion for User Centred Design
A track record of creating customer journeys using customer insight and behavioural/analytics data
Some skills that would be nice to have in the role
Some knowledge of the consumer energy sector
Experience creating and maintaining user personas
Knowledge of Lean UX and/or design sprints
About First Utility
Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want.
We are proud to deliver award-winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team and expand our service offering, we now have office locations in Coventry, London, Krakow and Hamburg.
What will you get in return?
First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday plus Bank Holidays, (and the opportunity to buy 3 extra holiday days a year). First Perks features discounts for many of the biggest brands - from Lastminute.com to Amazon, from John Lewis to Tesco; there is something for everyone
Quarterly away days and 'fruity Fridays’ are traditions that we have held onto as we have grown as they are very popular throughout the business.
If you are interested in this challenging role and want to join a growing team to help us make the energy market simpler for our customers, apply now or contact us for more information.