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Senior Customer Complaint Handler

Posted 9 March by Capita Ended

Senior Customer Complaint Handler


Up to £24,000 DOE

Becoming a Senior Customer Complaint Handler:

You'll be joining us at the start of an exciting new partnership, playing a pivotal role in resolving customer's financial compensation claims. This is a superb opportunity to work in a customer facing role with a great purpose, doing the right thing by the customer. With clear and transparent career development, this is only the beginning of your career with us.

What you will do:

  • Show genuine empathy and understanding
  • Managing complex cases end to end
  • Take full ownership of your case load, managing your own diary
  • Investigate, review and reach a fair decision
  • Calculate any redress
  • Communicate openly and effectively with the customer (both over the phone and in writing)

Your experience will include:

  • Excellent customer service and inter-personal skills with the ability to empathise with customers
  • Confident and articulate communicator (both verbal and written)
  • Keen attention to detail and strong organisational skills
  • Financial services experience in either PPI, banking, investments, mortgages, pensions or insurance
  • Any relevant Financial qualification/accreditation would be an advantage

About Remediation Services

We are Capita Remediation Services, a leading partner in the UK's financial remediation market, drawing on 20 years of experience in the regulatory review space. We've worked with multiple clients in the financial services sector, supporting on every major regulatory review since 1998 to help them address essential remediation activities. By joining our dedicated team, you'll be helping make this journey as smooth and efficient as possible for both client and customer.

Remediation Services are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - this is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday plus bank holidays (rising to 27 days with service), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34651800

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