Senior Advisory Analyst, Data Protection Practice

Posted 10 April by CEB Featured

Senior Advisory Analyst, Data Protection Practice

We are currently seeking a Senior Advisory Analyst to work in our vibrant London office (centrally located in Holborn).

The Advisory Analyst community is responsible for serving as “trusted advisors” to a portfolio of member executives, diagnosing and improving their understanding of their problems, and matching CEB now Gartner solutions to those problems in a timely and actionable manner. 

Advisory Analysts are responsible for supporting Executive Advisors and the commercial efforts of their revenue community colleagues, mapping relevant solutions to challenges, fulfilling requests for CEB now Gartner content and services, monitoring and improving service delivery, and, most importantly, having meaningful daily impact on members in their portfolios.

Responsibilities include, but are not limited to:

1.Supports Revenue Function to inflect revenue outcomes (contract value performance, identifying cross – sell opportunities)

a)    Participates on calls with customers and prospects to provide scheduled orientations and tools walkthroughs and, over time, to diagnose issues and deliver insight and value ‘in the moment’ 

b)    Supports Executive Advisors in maintaining an updated library of internal collateral for Sales and Account Management staff

c)    Partners with revenue team to create targeted event recruiting strategies

d)    Supports build-up of commercial activities/commercial team training efforts

2.       Provides content support to improve customer experience

a)    Delivers insight to customers through written and oral communications consisting of email correspondence, check-in calls, and online content-based sessions

b)    Packages insight (deck compilation, summary writing, project scoping) to respond to assigned customer requests or customer events in Europe

c)    Advises Account Managers when they are responding to simple customer requests

d)    Supports Executive Advisors responding to Account Management and Sales and takes ownership of inbound requests in accordance with project assignment decision rules

3.       Develops organizational capability

a.     Provides feedback on customer needs to Program Product Leadership

b.     Develops and maintains a suite of telephone and Web presentations based on published research, customer feedback, and market intelligence

Qualifications

A successful candidate will possess:

1.       Customer Service Skills

a)     Strong interpersonal skills

b)     Poise and grace under pressure

c)     Ability to conduct content discussions with executives

d)     Drive to go above and beyond for members, not to just answer questions as posed, but to pre-empt and provide solutions for subsequent challenges customers may face

2.       Analytical Skills

a)      Intellectual curiosity and dedication to mastering complex terrain; fast learner

b)      Ability to diagnose prospect/member needs and identify relevant resources

c)       Ability to synthesize and distill large amounts of information

d)      Ability to think creatively

3.       Organizational Skills

a)      Strong organization and prioritization skills

b)      Ability to work both independently and with a team

c)       Ability to build relationships and work well across functions

d)      Ability to work under tight deadlines and produce high quality material

4.       People Management Skills:

a)      Ability to teach, influence and develop strong relationships with colleagues

b)      Ability to self direct development

5.       Communication Skills

a)    Strong presentation skills on the telephone and online; ability to engage audiences and respond effectively to questions

b)    Strong written and oral communication skills

c)    Excellent writing skills

6.       Education/Experience Notes

a)      Executive ‘presence’ and gravitas; ability to establish credibility with senior executives

b)      Undergraduate degree

c)      Ideally 2 years of  experience in a client facing/advisory role

7.       Develops Subject Matter Expertise

a)      Ability to become fully proficient in primary program ‘major’ terrain

b)      Ability to develop knowledge of key customer segment areas

Reference: 34662719

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