Samsung Retail Operations Training Executive

Posted 4 April by Blue Square

Working as part of Retail Operations to support the IM Training Team, you will be responsible for the planning; content organisation and communication of all of the events within the team diaries. You will prepare and communicate briefs specific to the team events/training whilst managing and maintaining the database to ensure a full, updated overview of the team movements, highlighting and suggesting ideas for any gaps. You will liaise with key stakeholders within the business and external agencies to ensure the team can support events relevant and aligned to the team objectives. Working across the various functions of the team, you will support the Retail Strategy & Communications Manager with operational duties as and when required. During peak business periods, you will work with the management team to ensure all operational aspects are supported in line with the business focus and objectives.

Main Duties and Areas of Responsibility:
* Efficient and effective planning of the training team diaries
* Manage relationships with internal stakeholders to fulfil trainer requests
* Plan the diary in an efficient, cost effective manner based on geographical knowledge of the team and events whilst ensuring these are aligned with the team objectives
* Communications to key stakeholders of activities and events at the Client's Centre of Excellence's ensuring usage and maintenance is in line with the expected standards.
* Understand fully the event requirements to create and communicate the relevant brief for each event, ensuring that trainers have all the information they need to deliver a first class experience
* Manage the distribution of new devices ahead of launch to our field teams while also aligning with the asset management team to ensure effective tracking of company assets
* Work alongside the Retail Strategy & Communications Manager to formulate & deliver multiple Training strategies for product launches, maximising the effectiveness our Retail & Training team
* Support the Retail Communications Executive with training communications to the Retail Field team & Training team
* Support the Retail Operations team to ensure operational standards are always excellent
* Work alongside the Training team to plan and deliver product launch events to train our teams
* Work within the on-boarding and induction processes to ensure internal HQ up-skilling for new colleagues
* Continual reviews of Warehouse stock items to minimise costs and maximise efficiency
* Continual review of current processes to improve information flow and communication of training events and requirements
* Support wider Retail Operations and Communications projects where required
Reporting
* Assist the Client Services Manager with reporting delivery to ensure total visibility of team performance across the IM business
* Support with adhoc report requests, analyse data and communicate to the relevant stakeholders
* Constantly review reports and outcomes and feedback any ideas and suggestions for improvement with the management team

Key Competencies
* Educated to degree level or equivalent experience in a co-ordinator role
* Outstanding communication skills
* Effective diary management
* Strong understanding & experience with Microsoft PowerPoint and Excel
* Passion for detail & delivery
* Understanding or experience of the telecoms/technology industry is essential
* Strategic Thinker with a proven knowledge for insight & remedial actions
* Ability to act autonomously and refer when necessary

This role will see you working for Blue Square whilst supporting Samsung.

Reference: 34821660

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