Working in an extremely busy and successful Credit Control department, the individual will be responsible for managing those customer accounts within a section of the sales ledger.
This work will include:
a) All aspects of query resolution in order to resolve customer invoice disputes and enable payment to be made.
b) Chasing of overdue debts by use of telephone, email or written communication up to court summons stage.
c) Monthly reconciliation of larger accounts which can include upload of documents from and into customer intranet portals.
d) Direct liaison with internal and external sales and warehouse staff regarding accounts within ledger
e) Producing credit note request documentation and updating the internal systems
f) Daily allocation of cash receipts
g) Other ad hoc duties that maybe required to ensure that the department’s responsibilities are completed.
h) Weekly and periodic archive filing to ensure documents are easily accessible.
i) In time, to be familiar with posting the cash receipts into the AS400 systems in order to provide cover for the cashier role when absent from the office
Good working knowledge of Office 365 including Outlook, Excel, Word
Knowledge of AS400 would be preferred.
Experience in a credit control/sales ledger team.
To be a good team player
To possess the ability to work under pressure when required
To have excellent communication skills, both written and verbal
To be highly organised with exception high standards and attention to detail
To be reliable, conscientious and dedicated
To have a good confident telephone manner
£20,000 to £21,000 pa plus many other benefits including pension.