BCA operates the largest used-vehicle marketplace in the UK and Europe operating in 10 countries, 60 different locations, selling 1.3 million vehicles per annum. BCA touches over 3.5m vehicles a year as it provides services along the vehicle life cycle from port to dealerships for new vehicles to refurbishment and logistics for used vehicles and the core re-marketing and auction operations.
The purpose of the Sales Administrator role is to provide a comprehensive and reliable administration service to the sales team in the auction centre.
Undertake all aspects of administration related to pre-sale and post-sale to enable the smooth operation of the sales department.
- Producing pre & post sale customer reports
Prepare all paperwork required by the sales department to meet auction deadlines.
Perform all administration duties related to customer service level agreements to ensure that agreed standards are met.
Undertake general administration duties to support the sales team and the Sales Manager. This may include typing and filing on behalf of the team.
Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion and to all parties’ satisfaction as far as are reasonably practicable. Escalate any complex issues to the relevant manager.
This role has a high level of customer contact and it is key that these relationships are smooth running and efficient
- Good computer literacy in word processing, spreadsheet and e-mail applications. Able to use information technology and interpret data.
Ability to communicate effectively at all levels of the business both face to face on over the telephone.Customer relationship building is a key skill for this role.
Good general standard of education needed - articulate, numerate and literate.
- Solid customer relationships will need to be maintained in order to build sales and maintain an ongoing relationship with clients and customers.
The working hours of this position will vary according to auction times, sale days and other requirements of the business. A flexible working approach is therefore needed.
- Customer Service
- General Administration
- Microsoft Office