Retail Sales Consultant - Mandarin Speaking- Full Time

Posted 22 March by Selfridges & Co Featured

Selfridges offers an unrivalled shopping experience with products ranging from high street to high end. Whatever it is our customers are looking for, it’ll be up to you to ensure they enjoy an exceptional level of service that keeps them coming back for more.

KNOW THE ROLE

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

Working in Selfridges, you’ll share your knowledge through unique brand stories, advise customers on their choices, pick out products to match and instinctively know what is suitable for each individual. Using your passion for what you do, you’ll work confidently with the Brand Specialists and Service Managers to deliver exceptional service and store standards. You will use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge.

KNOW WHAT WE’RE LOOKING FOR

Your personal flair and innate sense of style will set you apart. While consulting with customers or clients on a range of products in your department. You’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for fashion and know it inside and out with a natural curiosity to discover and explore more about our collections to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers and maintain solid awareness of everything from runway shows to the moment the item hits our shop floor.

KNOW THE SELFRIDGES STORY

Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.

The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business. With the store being named ‘Best Department Store in the World’ on three consecutive occasions in a row (2010, 2012 & 2014) and most recently being awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the Global Department Store Summit 2016, Selfridges today is more than just the sum of its products. It's a shopping experience that promises to surprise, amaze and amuse and to this day, as Harry Gordon Selfridge said, ‘Everyone is welcome’.

With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. An exciting investment programme is underway in our

Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.

KNOW WHAT’S IN IT FOR YOU

Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.

Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.

This role’s key benefits includes 30 days holiday (including bank holidays), encouraging commission schemes, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount! For more information on the full list of benefits we offer, go to the Salary & Benefits page.

Reference: 34267007

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