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Retail, Admissions & Membership Manager

Posted 6 February by WWT VAT Account Ended

An exciting opportunity has arisen for a Retail, Admissions & Membership Manager to deliver a high quality operation at WWT London Wetland Centre.

By joining our team you will become part of something amazing and you will be a key contributor to providing our visitors with a warm and genuine welcome and an unforgettable experience. In this way you will make a difference by connecting people and wetlands.

Your responsibilities will include:

  • The daily operation of a Retail, Admissions & Membership business
  • Delivering excellent standards of customer service

  • Leading and inspiring your diverse team of people to perform at their best

  • The creative and seasonal merchandising of product ranges

  • Driving sales and maximising profit to be invested into our conservation work

You will already be:

  • An enthusiastic and highly motivated individual with a flair for presentation and delivering excellent customer service
  • Experienced in managing a high quality retail visitor services and visitor centre operation

  • A strong leader possessing communication, planning and organisational ability

The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands, are pioneers in saving wetland wildlife, and inspire everyone to value what healthy wetlands can achieve for people and nature. Our ten UK sites provide exceptional access to nationally or internationally important wetland reserves, most combined with wider visitor experiences including living collections of wetland birds and animals, boat and vehicle safaris, pond dipping, natural play spaces, art galleries and trails, cafes, shops and a wide variety of programmed seasonal events and activities. Our sites attract over one million visitors every year, including day visitors and members.

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

  • 25 days annual leave plus bank holidays increasing to 30 days after 5 years’ service

  • Contributory pension scheme (conditions apply)

  • Life assurance

  • Free parking

  • Child care voucher scheme

  • Cycle to work scheme

  • Free entry to all our centres

Closing date: 25th February

Interview date: 8th March

Reference: 34411478

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