Reservations Agent

Posted 14 November 2017 by Antoinette Hotel Kingston and Wimbledon

Reservations Agent

Telesales experience prefered but not required

BENEFITS

Full training given
Free NVQ courses available
Staff car park
Staff discounts

The right candidate will:

- have excellent customer service skills
- be a good communicator
- be confident dealing with guests over the phone
- have a friendly attitude
- work well as part of a team as well as independently
- have the ability to remain calm under pressure
- be able to work 42.5 hours per week
- be able to work five shifts per week
- be able to work some evenings until 8pm and some Saturdays
- have hotel reservations experience
- live locally because of shift pattern

MAIN ACTIVITIES/TASKS:-

•to efficiently answer the telephone
•to confidently handle all reservation enquiries
•up-selling & sales
•to pass on all written and verbal messages
•to deliver excellent customer care both on the telephone and face-to-face
•to ensure required reservation targets are met
•to help implement any new policies and procedures
•to check commission invoices
•to ensure that late cancellation and non-arrival charges are applied
•to work alongside Front of House and Reservations Agents with regards to group bookings and rates
•to work alongside the Reservations & Sales Manager to effectively manage e-bay

If you would like to apply for this varied role and join our friendly and dynamic team, please send your CV now!

Required skills

  • Customer Service
  • Telephone Manner
  • Telesales
  • Reservation

Application questions

Do you have bedroom reservations experience?
Do you have exceptional customer service skills?
Can you work 42.5 hours per week?
Can you work some Saturdays?
Do you have very good telephone manners?

Reference: 32650827

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