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Recovery Compliance Manager - Based anywhere in England

Posted 24 January by RAC Featured Ended

Job Title: Recovery Compliance Manager

Job type: Permanent

Location: England

Travel required: Regional Travel

Job Description:

To identify opportunities to improve the efficiency and utilisation of the recovery operation and to provide leadership support to the Recovery Leaders.

Role purpose:

- Work closely with the National Resourcing Centre to ensure delivery of productive hours and control of unproductive time; i.e.; absence and training to plan and any downtime

- Responsible for all adherence to Health and Safety at work

- Review, edit and control all policies and procedures relating to the Recovery operation

- To have a primary relationship with the Fleet Team to drive improvements

- Management of telematics data to drive down fuel costs across the Recovery fleet

- Case management of the following; absence, sickness, disciplinary/grievance cases

- Carry out attendance meetings and formal investigation and disciplinary hearings where necessary

- Provide regular data on case work which is being completed and provide high level summaries

- Reducing absence and attrition levels contributing to morale and engagement

- Keep accurate records and ensuring that all case work and people processes are adhered to

- Aligning people performance management to operational performance

- To set the standard and gateway for optimising the deployment of resources

- Ensuring a clear stakeholder engagement plan is created and executed

- Supporting the delivery of Roadside KPIs

Skills, Knowledge and qualifications:

-Previous experience in a transport related environment is essential

-Extensive customer service experience in a similar environment

-Understanding of resourcing and deployment/ working time regulations

-Knowledge of legislation and its application to ensure business compliance to the fullest extent

-Relationships and working of TUs

Qualifications/FCA:

-Desirable:

-Similar to Foundation degree, HNC/HND or a degree in retail/sales management, logistics or supply chain management

-CPV Transport Manager qualification would be an advantage

-NEBOSH Health and Safety qualification would be an advantage

Required skills

  • Fleet Management
  • Health Safety
  • Transport

Reference: 34303771

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