Reception Host - St James Tower

Purpose of the Role

Working alongside the building manager, the role of reception host is pivotal to the success of the building operations.

This person will act as front of house for the management team and be required to build and maintain the relationship between tenants, contractors and the management team.

The successful applicant will have experience of working in a busy reception or in a hospitality environment and will be responsible for creating new dynamic ways to improve the front of house services for building occupiers and be well practiced in dealing with clients both over the telephone and in face-to-face situations.

Key Responsibilities

1. Providing a welcoming environment to occupiers, staff and guests.
2. Ensure that all visitors are booked in on the Visitor Management System.
3. Deal with all ad hoc general enquiries and build and maintain the relationship between tenants, contractors and the management team.
4. Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or messages taken. Ensure that all calls are dealt with effectively and efficiently.
5. Work effectively with the rest of the property management team.
6. Ensure that the reception desk is covered at all times.
7. Promote and develop the tenant portal and app to benefit occupiers and improve engagement.
8. Show the ability to create and promote small events for occupier engagement.
9. Any other reasonable duties required by the Building Management.

Secondary Responsibilities

1. Ensure visitors and post services are dealt with in the correct manner according to each tenant.
2. Undertake ad hoc additional administrative duties such as filing, photocopying and generally assisting the building manager as required.
3. Assisting with building management health & safety.
4. The reception host will preferably hold an SIA CCTV licence but this is not essential.

Skills, Knowledge and Experience

• Customer service experience
• Knowledge of H&S
• Knowledge of tenant portal desirable

Working Hours - 7.30-4.30pm, 9-6pm – 1 week early, 1 week late 

Salary - £24-£25k 

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Please see our Benefits Booklet for more information.