What we do

Places and spaces are more than land or bricks and mortar. They&rsquo;re where people create new ideas, build memories and plan futures. It could be a sustainable office that sparks creativity or a home that gives a family room to grow. A development focused on&nbsp;the needs of the local community&nbsp;or a rural estate consciously managed for biodiversity. Whether you&rsquo;re a global corporate, developer, investor or family,&nbsp;our goal is simple:
Helping people thrive through places and spaces
&nbsp;

What we stand for

Helping people thrive through places and spaces

Who you'll work with

The suite of services we offer include procurement and contract management, facilities management, provision and support services, in-house security and cleaning services, and provision of a 24-hour helpdesk and support.
The support centre is operated by directly-employed staff, who can give clients a personal service by having the site knowledge and information to hand.
Our service is bespoke, ensuring a professional response to all clients and occupiers, whether it&rsquo;s an enquiry or an operational issue.

What you'll get

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Purpose of the Role To provide onsite lettings and property management services to an exciting build to rent scheme comprising of 186 apartments in Colindale. To work within the onsite team delivering lettings and property management services and a high level of customer service to residents at all times. To engage with residents to create a sense of community within the development. Key Responsibilities Making sure all the health and safety compliance are up to date To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained Carrying out daily inspections of communal areas and corridors of the estate Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check process; determining deposit returns Creating a community feel through communication, events and innovations Work alongside the RSM to ensure H&amp;S statutory requirements are met across the development Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed Liaising with appointed letting agent(s) during initial let up period when needed Completing all applicant vetting in line with Savills procedures Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed Processing &amp; negotiating renewals and new offers - completing all tenancy documentation when needed Provide first class customer service to residents Ensuring up to date resident communication via various channels including social media Monitor CCTV when at reception Support with logging parcels &amp; packages as appropriate Report any estate maintenance issues to the FM manager Record accident &amp; incidents In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time Skills, Knowledge and Experience Proven Experience in Residential Property Management and/or Lettings (BTR preferred) Basic understanding of lettings compliance and regulation Positive, can do attitude Organised and detail oriented Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Excellent written and spoken etiquette IT literate and Social media savvy Experience in build to rent would be an advantage Working Hours - 5 Days out of 7 Salary - 31,500.00 PA (up to 10% discretionary bonus) #LI-DNI Please see our Benefits Booklet for more information.

Resident Service Assistant - Florence House, Colindale

Purpose of the Role As a Working Cleaning Supervisor within the Workforce team, you must be able to work safely and efficiently, follow safety procedures, and work well as a team or independently. The primary purpose of the role of a Working Cleaning Supervisor is to undertake cleaning and supervisory duties of the cleaning team across the landlord areas of the scheme and tasks may include, toilet, office, kitchen, receptions, communal staircases and corridors as well and supervising the waste and external cleaning team. This position requires a close working relationship with public, support staff, management and the Get Living Premises in Lewisham d to ensure the service delivery exceed expectations. You will be a high energy employee, presentable and have the ability to communicate, with the ability to adapt to a fast-paced changing environment. You will be proactive, with the ability to manage your own daily tasks with a “hands on” approach. You will have the ability to act decisively with an uncompromising eye for detail; to ensure the property and surroundings are immaculately presented, safe and secure throughout your working times. Key Responsibilities Tasks (this list is not exhaustive however should you be asked to undertake ANY task outside the below please contact SMR Area Manager to confirm it can be undertaken , competences and that the appropriate H&amp;S, SOPS, risk assessments and training are in place) To supervise the current team of cleaners ensuring a high level of cleanliness and hygiene throughout the The Filigree Lewisham premises and maintaining the effective running of the team. To be aware of the conditions associated with the cleaning of the The Filigree Lewisham premises relating to the The Filigree Lewisham premises / site users and to work to the appropriate Health and Safety rules and processes. To use the appropriate equipment, materials, tools and machinery to ensure the job is done effectively. Cleaning duties will include the cleaning of common areas (staircases and corridors), offices, toilets, kitchens, receptions and external areas or as directed and trained (this list is not exhaustive) To report any damage / defects to the appropriate person. To liaise with site staff, supervisors and line managers as required. We want everyone to think big for yourselves and for the world around you; We want everyone to do the right thing in everything you do, even when this means doing something that’s hard, not popular or takes a lot of time; We want everyone to show strong team spirit, always supporting and driving your team forward Key Accountability Ensure a timely response to all issues and events To ensure that records are held and updated as required To take a proactive approach to continuous improvement and innovation in all aspects of the job To ensure appropriate equipment and consumables are available for the you to then be able to carry out your role. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential Successful track records of delivering a working supervisors services. Experience in the provision of working supervisors services in a busy environment visited by members of the public. Able to demonstrate a good level of customer service. Ability to work on own initiative and deal with demanding situations. Honest and reliable work ethic. Well presented. Good interpersonal and communication skills. Willingness to partake in further on-site training. Desirable Basic Knowledge of H&amp;S legislation. Competencies: Excellent verbal communication skills Excellent motivational skills Capability to work unsupervised and take responsibility Experience of Working Supervisor within the retail environment Working knowledge of Working Supervisor equipment/machines Must have a flexible hands on attitude Flexible attitude towards shifts patterns required to meet the needs of the business Aptitude to remain clam under pressure Ability to communicate across all levels with a sound understanding of diversity in the work place Working Hours - 40 hours per week – Working in the main Mon to Fri however must be available as required for weekends as required Salary - 14.25 per hour #LI-DNI Please see our Benefits Booklet for more information.

Environmental Services Working Cleaning Supervisor FTC - The Filigree Get Living

Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. To carry out duties in accordance with instructions by your FOH &amp; Concierge Services Line Manager, Building Manager/Supervisor/RFM. To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties. Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records. Manage on site booking requirements for key access areas, in and around the development. Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception/concierge desk it is not to be left unmanned at any time. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To handle parcels and packages that have been delivered on a daily basis. Manage and administer residents deliveries and returns, via development systems and protocol. To carefully complete all log reports that may be required by the employer or the building manager. To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log or appropriate system. Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log or appropriate system. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, residents and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&amp;S in line with the company and site procedures. It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Skills, Knowledge and Experience Demonstrable experience of front of house concierge and delivering an exceptional customer service. Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach. Able to work with autonomy and as part of a wider team Efficient in maintaining administration and record keeping electronically Demonstrable ability dealing with problems and challenges effectively. Good knowledge of Health and Safety regulations. Ability to work under pressure deadlines, able to prioritise and manage time effectively. Excellent IT skills, social-media awareness and up to date with new technology. Working Hours - 8 hrs shifts, (10-19 with 1 hour unpaid break) Mon-Fri. 40 hrs a week on average. Salary - 31270.00 per annum #LI-DNI Please see our Benefits Booklet for more information.

Residential Day Concierge - South Gardens Elephant Park

Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. To carry out duties in accordance with instructions by your FOH &amp; Concierge Services Line Manager, Building Manager/Supervisor/RFM. To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties. Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records. Manage on site booking requirements for key access areas, in and around the development. Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception/concierge desk it is not to be left unmanned at any time. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To handle parcels and packages that have been delivered on a daily basis. Manage and administer residents deliveries and returns, via development systems and protocol. To carefully complete all log reports that may be required by the employer or the building manager. To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log or appropriate system. Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log or appropriate system. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, residents and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&amp;S in line with the company and site procedures. It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Skills, Knowledge and Experience Demonstrable experience of front of house concierge and delivering an exceptional customer service. Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach. Able to work with autonomy and as part of a wider team Efficient in maintaining administration and record keeping electronically Demonstrable ability dealing with problems and challenges effectively. Good knowledge of Health and Safety regulations. Ability to work under pressure deadlines, able to prioritise and manage time effectively. Excellent IT skills, social-media awareness and up to date with new technology. Working Hours - 7pm – 7am / 4 days on 4 days off. 38.5 hrs Salary - 30,000 per annum #LI-DNI Please see our Benefits Booklet for more information.