Established in the UK in 2007, Santander Operations (formerly Geoban UK) provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.
No two days are the same, so you'll need the ability to think on your feet whilst constantly delivering an exceptional level of service. Our Centres are built on the outstanding service provided to our customers. We are looking for exceptional people to deliver this service and support function for internal departments.
If you put the customer first and strive to provide the best service possible, we will invest in your future and provide you a career at Santander Operations.
Job title: Inbound PPI Customer Service Advisor
Pay: £16,000 starting salary OTE
Other benefits include; Opportunity to progress through pay progression scheme, access to employee car scheme, contributory pension scheme, life assurance, discounted financial products, discounts on a wide range of high street retailers.
Hours of work: You need to be available to work between 8am and 8pm Monday - Friday and 8am - 4pm Saturday.
As an Inbound PPI Customer Service Advisor in Newcastle, you will take calls from Santander customers relating to PPI Claims. Providing a service that is simple, personal and fair you will be an ambassador for Santander Operations, working alongside your team members to provide an exceptional level of service, assist customers with their queries and offer solutions.
We realise customer service is all about mindset, our people want to provide the best service they can. You may not have worked in finance before or have an understanding of payment protection but our world class training and development will ensure you are equipped with the skills to succeed. We look for people that share our values and give them the support to be the best they can be.
If you think this role is for you, clicking apply could be the best decision you make.
North Service Delivery