This is a genuine opportunity to break into a global Financial Services company and work your way up the ladder. Very well known for developing staff, lots of projects and secondments regularly handed out, so a great employer to work for if you want to progress. DC pensions experience would be ideal, but this is more about finding three people who are well organised, good communicators, willing to learn with a proactive approach.
The Company: This is aleading Financial Services employer, serving investors all over the world and the Pensions Correspondence Team are tasked with responding to emails and correspondence from pension scheme members, IFA’s, Administrators and various authorised contacts.
The Role: You will be responsible for responding to client and member contacts in relation to the administration and servicing of their DC pension account. This will include:
- Responding to emails and correspondence, including letters of authority and setting up administration requests - making sure all aspects of the request are fully addressed.
- Provide up-to-date information on a wide variety of subjects, including plan details and member account information. Other subjects will relate to product information, valuations, investment fund options, fund prices and market news.
- You will also get exposure to changes in allocation and balance switches, also changes in the allocation of future contributions.
- It is vital that you keep your knowledge up to date, utilising information provided by your Line Manager but also using the intranet, regular member magazines and mailings etc.
Skills / Experience Required: You will ideally possess some previous pension’s knowledge, although this is not essential. What is key is that you possess excellent administration, organisational and communication skills, coupled with a proactive approach, an enquiring mind and a willingness to learn. Previous telephone based customer service experience would also be an advantage.
Additional Information: Salary is up to £23,000 with bonus likely adding £1,500 - £2,000 and the pension is worth up to £3,000. Probably more important is that you will be trained to a high level with a view to progressing within pensions and the company in general. Our client is very keen on people who want to learn.
The Pensions Correspondence Assistant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include pensions, sales support, employee benefits/group risk, compliance, flexible benefits, paraplanners, underwriting, customer services and IT related roles. We predominately focus on London and the Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.
- Call Centre
- Defined Benefit
- Defined Contribution
- Money Purchase