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Payments and Fraud Analyst (German speaking) in St. Julian's (MALTA)

Posted 6 February by Tipico Co Ltd Ended

Established in 2004, Tipico is the #1 sports betting company in Germany. Headquartered in Saint Julian's, Malta, Tipico offers a wide range of pre-live and live sports betting products delivered through cutting-edge mobile and online channels as well as through a top-class portfolio of approximately 1100 retail outlets in Germany and Austria.

Work-Life Balance is important to us: for example, our Tipico Technology entity has been recognised as #1 in Germany for Work-Life Balance by Glassdoor! We also offer a wide range of benefits and we are looking at a continuous expansion of our team in Malta.

Job Description

The role involves day to day analysis of customer registrations, deposits, withdrawals, internal escalations, reports and authenticating KYC documents as well as ad-hoc tasks that may be required occasionally.

  • Monitor account registrations, deposits and withdrawals
  • Review and verify customer documents for authenticity
  • Carry out high profile fraud prevention reviews
  • Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity
  • Recognise subtle patterns of fraudulent activity and communicate them to the team
  • Review financial and player activity with the aim of minimising the financial risk to the business
  • Analyse and process payments accurately and in a timely manner via different payment methods offered
  • Investigate and resolve issues related to money transfers, including reconciliation of transactions
  • Liaise with external gaming providers, PSPs and internal departments
  • Strictly follow procedures, as well as actively contribute to identify system and processes improvements
  • Assist Customer Support with resolving account management related queries

Qualifications

  • Proven experience within a similar role
  • German Language would be considered an advantage
  • Meticulous, takes initiative and possesses good analytical skills
  • Familiar with online payment systems, gaming regulations and basic understanding of AML
  • Able to maintain high levels of confidentiality and data security standards
  • Able to work under pressure and within a dynamic, multi-cultural environment
  • Organised, efficient and looking to succeed within a results-driven team
  • Excellent social and communication skills
  • Proficiency with Microsoft Office applications, particularly Excel
  • Flexibility to work changing shift patterns, including evenings and weekends

Additional information

The Payments and Fraud team forms part of the Customer Operations Department.

What's in it for you

  • Start-up feeling in a high-volume business and working in an exciting growth industry
  • Check out the experience on Glassdoor and kununu
  • Explore the Tipico World
  • Individual development opportunities, appealing remuneration and flexible working hours
  • Company, team and sports events

Required skills

  • AML
  • Fraud
  • Gaming
  • Payments
  • Payment Systems

Reference: 34404940

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