Patient Co-ordinator

Posted 6 March by 4 healthy weight

Hours: 37.5 hours per week, Monday-Friday 9am-5pm (30 minute lunch break)

Responsible to: Lead Administrative & Office Manager

Accountable to: Directors


The Bariatric Consultancy provides the NHS with specialist Tier 3 weight management services. We are recognised by Clinical Commissioning Groups as a leading service provider and pioneers of non-surgical weight loss. We have been delivering services across the South of England since 2008. Our services are multi-disciplinary and include psychological therapy, dietetics, and health training with the medical management of severe and complex morbid obesity for patients with a BMI of 35+. Clinics are situated in community locations and combine all components in either group or one to one sessions. For further insight visit our website:

Main duties and responsibilities

A patient co-ordinator serves as the link between the patients’ and our services. If a patient has any questions, concerns or comments regarding their care, the patient co-ordinator is the first point of contact. Their primary responsibility is the patients’ satisfaction with the services received.

The patient co-ordinator will be a good communicator and able to demonstrate an ability to listen with empathy. They should be a problem solver with a "can-do" attitude and should be able to communicate with professionals on all levels.

General Duties

  • Entering patient data on to the in-house system (full training will be provided)
  • Carrying out Motivational Interviews via telephone
  • Booking appointments
  • Sending correspondence via post/email/fax
  • Allocation of patient pathways
  • Overseeing patients pathways from referral to discharge

General Responsibilities

  • To be responsible for the patient’s experience for the length of time they are in the service.
  • To build relationships with and be the first point of contact to patients and to maintain excellent communication with GPs, Practice Managers, and Tier 2 services.
  • To work with the Office Manager and rest of the patient care team to resolve any problems that may arise.
  • To work with the Human Resource Department in resolving any issues that may arise relating to patient complaints and to ensure that companies complaints procedure is followed through in a timely manner.

Required skills

  • Communication Skills
  • Organisational Skills
  • Teamwork
  • Time Management
  • Prioritisation

Application questions

Are you able to work to strict deadlines?
Are you experienced at prioritising your workload?
Are you experienced at working with challenging customers?
Are you able to work well in a small, busy team?
Are you committed to a providing a good customer service?

Reference: 34619856

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