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Part Time - Morning Shift

Posted 6 March by Interaction Recruitment Easy Apply Ended

The RAC are looking for YOU to join a team of Part Time Customer Service Advisors

Hours – 8am – 12pm or 9am - 1pm

Whilst this role is initially a temporary 2-week position there are very real opportunities to become permanent, depending on performance and attendance.

Who are the RAC

The RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.

The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for vehicle drivers and road users.

More about the Role

  • You will be required to take inboundphone calls from customers that have broken down or have been in a recent car accident. Customers may be in distress so this role does require a candidate who is calm and patient with excellent listening and communication skills.

  • Taking accurate details from the customer and following DPA (Data Protection Act) procedures

  • Establishing the customer’s exact location to ensure the recovery unit is able to get to the customer as soon as possible

  • Assist the customer in what maybe a traumatic experience, using empathy and understanding to help the customer get home safely.

Additional Information

  • You will be working 20 hours between 8am – 12pm or 9am - 1pm 5 out of 7 days; there may also be the opportunity of overtime if required.

  • £7.50 per hour

  • The role is based in Stretford, Manchester

  • Candidates that are successful will be subject to a credit and criminal background check.

  • Candidates must be aged 18 or over.

If you have the above skills and experience and can commit to the working hours and a challenging working environment we would like to hear from you. To apply please submit your CV. Thank you for your consideration.

Reference: 34617460

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