Overpayments Administrator

Posted 19 October by Sopra Steria

Overpayments Administrator

Salary: £17,063 +5% flexible benefit fund

Location: Blackpool

Duration: 6 Month FTC

Role Overview

SSCL have a new opportuity for an administrator to join their Salary Overpayment/Staff Debt Team. You will be covering a variety of case management/debt recovery activities within the Record to Report Team, based within the Government Finance Department at SSCL, Blackpool.

Key Responsibilities

  • Contribute to the delivery of a high quality Finance Service to multiple clients

  • Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity

  • Management of staff debt services

  • Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion

  • Resolve queries and escalate accordingly

  • Maintain records for audit purposes

  • Support line management with any additional tasks as and when required

Essential Skills

  • Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.

  • Ability to work to strict deadlines and follow detailed policy documents

  • Excellent organisational skills, with attention to detail, accuracy and good problem solving skills

  • Experience of dealing with difficult conversations

  • Effective team player and work equally as well on their own

  • Experience of providing a high quality customer service, which creates confidence and trust

Desirable Skills

  • Experience of working within a finance based environment.

  • MS Excel skills and experience of other MS products, such as Access

  • Experience of Oracle

  • Experience of working with teams across multiple sites

  • Good negotiating/decision making skills

  • Experience of staff debt and/or overpayments case management, some form of debt collection experience would be useful.

  • Basic experience of payroll

Reference: 36409535

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