Our client has a permanent vacancy for an Order Processing Administrator. This role has a strong customer service focus where you will also be expected to identify and help develop new opportunities for new clients, maintain accurate, detailed records and reports whilst managing your workload through close liaison with other members of the team. You will ensure the smooth day-to-day administration of programmes across several key clients, completing regular tasks on time and to an excellent standard.
You will need to be well-organised, confident and motivated, with great attention to detail. You will be happy working in fast-paced environment with the ability to multi-task and meet deadlines. Working as part of a team you will be proactive in offering ideas and suggestions to improve processes.
The requirements of this role include the following;
Validating data using external portals and web based applications
Manage communication with customers relating to the processing of data and complete action notes on relevant systems
Investigate queries and liaise with other internal departments to supply all relevant information to achieve a satisfactory resolution
Advise relevant internal parties of issues or problems encountered and escalate where appropriate
Manage and review task processes when required
Data management and administration
The successful candidate should demonstrate the ability to work within a team and also use their initiative when problem solving. It is a role that demands attention to detail and a positive, professional attitude when dealing with internal and external stakeholders.
The following are essential attributes for this role;
Attention to detail
Good problem-solving skills
Good verbal and written communication skills
Computer Literacy skills, particularly Microsoft Office (Word and Excel essential)
Ability to work well under pressure
Flexible attitude and supportive of team colleagues
Positive, 'Can do’ attitude
Good sense of humour
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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