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Order Book Customer Service Administrator

Order Book Customer Service Administrator

Posted 6 February by Techniche Global Ltd
Techniche Global are supporting an engineering defence contractor to appoint an Customer Service Administration Clerk for a role working within their Supply Chain and Purchasing department. This role reports to the Senior Order Book Manager.

Rate: £10.43 - £11.68 per hour + holiday pay + pension
Location: Telford, Shropshire (100% onsite)
Duration: 1 year initially
Requirements: eligible for SC Clearance (needs to live and work in the UK for the past 5 years)

Key tasks:

* Contact suppliers (phone / email); confirming and expediting Critical / Overdue purchase orders, ensuring all internal systems are managed and updated.
* Complete order book reviews with an aligned allocation of suppliers to manage.
* Work closely and cooperatively with the Provision and Procurement teams and wider Land Supply team to achieve the organisation's service targets.
* Process suppliers POD's in a timely manner to aid the reduction in receipt queries.
* Process invoice queries to aid the requirement to comply with the prompt payment policy and attend aged debt reviews with suppliers.
* Request importation clearance for authority buys enabling delivery.
* Making full use of data, system capabilities and best practice processes that are available.
* Maintain and develop good relationships with suppliers in order to obtain the best service possible.
* Operate within a flexible team that is fully integrated with the Supply Chain.
* Authorised to liaise with external stakeholders, customers and suppliers as required.
* Support continuous improvement projects
* Other tasks

Technical Experience and Qualifications

* High level of Customer service experience
* Base IT - IT literate (minimum Microsoft Office Excel)
* Base knowledge of provision and ERP systems
* Experience of working in a telephone-based role e.g., call centre

Skills Profile/ Other requirements

* Strong communication skills, both written and verbal
* Able to work closely with all relevant stakeholders to ensure a smooth transition
* Ability to relate accurate information both written and verbal
* Customer Focused

Reference: 52087590

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