Up to £22,000 per annum
CPS Group UK Ltd are recruiting for an Operations Technician to join an organisation that that specialise in information security and cyber security training. The sole purpose of the role is to deploy and support network and audio-visual systems at live training events, as well as supporting the live online streaming platforms utilised during these events. You will also have the opportunity to travel around Europe to support these live events.
Serving as on-site and/or remote technical POC for live training events predominantly within the EMEA region.
Acting as technical liaison between event and venue IT staff.
Assisting in venue AV and network equipment setup at in person events.
Troubleshooting venue network and/or internet issues that arise during events.
Providing initial operational and security incident response at events, escalating as needed.
Providing assistance to course Instructors, Moderators, Teaching Assistants (TA's), and Virtual Teaching Assistant's (VTA's) on all technical aspects of their classes (e.g. venue network, streaming platform, lab performance, localized connection issues, instructor AV problems, etc.)
Escalating issues that cannot be resolved within the first response
Logging any technical issues encountered throughout your shifts in the event issues log.
Providing Service Desk triage and response for requests originating from the region.
Essential skills & experience:
Installation and configuration of computer networking equipment
Ability to work well under pressure
If you would like to apply for this role, please send an updated CV to or call Aimee on for more information.
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