Operations Technician

Posted 22 October by CPS Group
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Operations Technician
Swansea
Up to £22,000 per annum

CPS Group UK Ltd are recruiting for an Operations Technician to join an organisation that that specialise in information security and cyber security training. The sole purpose of the role is to deploy and support network and audio-visual systems at live training events, as well as supporting the live online streaming platforms utilised during these events. You will also have the opportunity to travel around Europe to support these live events.

Main responsibilities:

Serving as on-site and/or remote technical POC for live training events predominantly within the EMEA region.
Acting as technical liaison between event and venue IT staff.
Assisting in venue AV and network equipment setup at in person events.
Troubleshooting venue network and/or internet issues that arise during events.
Providing initial operational and security incident response at events, escalating as needed.

Providing assistance to course Instructors, Moderators, Teaching Assistants (TA's), and Virtual Teaching Assistant's (VTA's) on all technical aspects of their classes (e.g. venue network, streaming platform, lab performance, localized connection issues, instructor AV problems, etc.)
Escalating issues that cannot be resolved within the first response

Logging any technical issues encountered throughout your shifts in the event issues log.
Providing Service Desk triage and response for requests originating from the region.

Essential skills & experience:

Installation and configuration of computer networking equipment
Ability to work well under pressure

If you would like to apply for this role, please send an updated CV to or call Aimee on for more information.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

Reference: 44453120

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