Operations Officer

Posted 17 December 2021 by Independent Schools Inspectorate


The Independent Schools Inspectorate (ISI) is a not-for-profit, independent, expert organisation appointed by the Department for Education (DfE) to conduct high-quality inspections against the regulations for independent schools in England and overseas. We are responsible for the inspection of schools in membership of the Associations that make up the Independent Schools Council and we are proud to inspect over 500 schools per year across England. Our vision is that all children and young people in independent education are safe, secure and well educated. Our mission is to ensure that children and young people in independent schools and colleges at home and overseas stay safe and receive high quality, effective education, and to encourage schools to improve through the provision of world-leading, evidence-based inspection and improvement services.

Our office is based in Barbican and the organisation has approximately 30 employees and contracts a pool of over 1000 carefully selected and trained inspectors to provide its services across the UK

The ISI are seeking to appoint an Operations Officer on a fixed-term contract lasting up to 12 months, with a specific focus on delivering the end to end process for UK school inspections.

The post-holder will work within the Delivery team, line managed by the Team Leader (Schools) with overall line management for the team via the Head of Delivery. They will liaise directly with schools and inspectors, ensuring that inspections run effectively though all stages of the inspection lifecycle, including team building, organising logistics and utilising the workflow system to ensure each inspection flows the agreed step by step process. This is an exciting role in a team where everyone has a voice and can input into an environment that is always seeking to improve the delivery service offered to schools.

Main purpose of the role:

To deliver the end to end process of all ISI inspections. Ensuring effective communications with stakeholders and resolution of any delivery related issues. Be an active member of the Delivery team, offering new ways of working and solutions to improve current processes.

Main Responsibilities


  • Deliver and organise all inspection related activities across the end to end process from scheduling of inspection, allocation of inspectors, booking of accommodation, administration of inspection report QA process and preparation for publication (includes formatting and proof-reading of reports).
  • Be a main point of contact for schools and inspectors in relation to specific inspections.
  • Communication about schools and inspections with external key stakeholders (including Department for Education, Ofsted and School Associations).
  • Resolve issues regarding inspection teams or escalate concerns regarding a particular inspection to the team leader with proposed solutions for resolving the issue.
  • Escalate concerns regarding schools and inspectors to the Head of Delivery.
  • Act professionally when dealing with stakeholders including schools, teachers, inspectors, Department for Education and parents.
  • Assist the Head of Delivery with any wider delivery / project management activities.
  • Be an active and vocal member of the Delivery team.

Data management

  • Ensuring accuracy of inspection-related data for reporting purposes.
  • Assisting the HR department with data management of inspectors

Ideal candidates will have:

  • Experience of delivery focused activity, ensuring outputs are delivered to time, cost and quality.
  • Experience of delivering milestone plans and basic project management guidelines.
  • Experience of managing stakeholders often within a pressurised situation, dealing with complaints and arising issues professionally.
  • Good communication skills and attention to detail.
  • Ability to work independently & solve problems
  • Ability to voice concerns, improvements and be an active team member

Salary: £25K per annum plus 10% non-contributory pension.

25 days’ holiday allowance that increases to 30 days after one year’s service.

Normal place of work: ISI London office (note: all staff are currently working to a hybrid work arrangement)

Employment of the successful candidate will be subject to receipt of two satisfactory references (of which one must be from a current or most recent employer) and enhanced DBS clearance.

Contract length: 12 months

Application deadline: 28/01/2022

Reference: 45079751

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