The Operations Associate will be responsible for supporting the business in the three key operational areas. This role therefore requires someone with a flexible skillset and a real keenness to learn and develop.
As a flexible member of the Operations Team you can expect to receive training and exposure to the following areas of Operations.
*Check and measure Products against technical specification
*Identify potential quality issues before Products enter the supply chain
*Use approved methodologies and tools to check the quality of Products
*Complete receipt and quality control records using internal software systems to support the ongoing quality improvement of our suppliers
*Escalate and share information with the Inbound Team Lead regarding any quality issues
*To pick, pack, engrave and dispatch all of our web based customer orders within the given time scales with an energetic and professional approach
*To assist in the unloading, checking and distribution of goods into the business
*To assist with the daily unpacking of returned parcels and placing them into their relevant sortation
*To assess products to see if they need re-working or passing to Quality Control for further testing and, once assessed to place in the correct areas
*To assist with order chasing, manifesting and dealing with couriers at the end of the shift
*To assist in the unloading of the weekly packaging deliveries
*To replenish the web packaging locations (web operations room) once a week and update stock movements on CP
*To assist in stocktakes and restocking of packaging
*To assist within other areas of the business as and when required and perform in line with their teams KPI's including QC of inbound goods and packing of trade orders
*Handle Emails, Calls, Live Chat and Returns processing (MV Core Customer Care)
*Handle questions on our social median networks, Customer Reviews, Recommend a Friend programme and any other Customer related programs
*Be empowered to make the correct decisions for our Customers to make sure our Customers feel special at every opportunity giving a WOW factor on every interaction
*Be accountable for all of your actions and follow up on any promise given to the Customer
*Maintain the brands reputation for excellent Customer Service
*Act as an ambassador for MV being an expert in collections and products, and follow brands TOV
To be successful in this role, the operations associate will need to be customer focused, quality focused and accuracy focused. These three criteria will lead to them having a successful career with one of the Norfolk's most respected and fastest growing business's.
This is a unique, rewarding role in state of the art premises. You will receive a great starting salary, and benefits package with the opportunity to progress your career.
To apply please send a Full CV or call .
Please do not apply to Monica Vinader directly as all applications need to be reviewed by the Berry Recruitment Team
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