Onsite Support Engineer (Backfill)

As an onsite support engineer, you will perform activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, at customer sites, Infrastructure Managed Services (IMS) environments and/or depot locations, and may be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair

Responsibilities and Duties

- Position may perform activities in a directed workforce environment handling calls on a wide range of equipment.
- Takes routine service calls and performs basic installations.
- Provides hardware break-fix, troubleshooting, hardware component replacement.
- Performs installs, moves, adds and changes in a client environment.
- May provide basic desk side support of personal computers and associated software.
- May provide printer support, low end server support.
- Handles basic, non-complex products and/or problems.
- Maintains a high degree of professionalism in actions, demeanour and dress.
- Insures customer satisfaction throughout the service delivery transaction.

Skills Required

- A+ certification or equivalent.

- OEM certifications (Dell, Compaq, HP, etc.), as required. General knowledge of desktop hardware and software including working knowledge of Microsoft applications.

- Basic troubleshooting and repair ability.
- Ability to test PC, servers and associated peripherals.
- Ability to resolve very basic/non-complex problems as required.
- Basic mechanical skills and understanding of electro static discharge (ESD) procedures.
- Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school.