Nationally recognised Freight Forwarder require and experienced ocean freight Import Operator to join their team, one of 12 UK sites.
Responsibilities will be to handle FCL & LCL shipments from start to finish, with an emphasis on excellent Customer Service. Duties will include taking enquiries and making bookings, liaising with overseas offices and Shipping Lines, tracking shipments, processing Documentation, onward haulage arrangements, through to invoicing/ file closure.
You will be adept at positive interactions with customers in arranging their international shipments, pro-actively and will be responsible for your own client base. Ensuring all documentation is supplied, all communications are professional and timely, keeping your client informed with regards to ETA's, delays or transit issues to meet and exceed their expectations. Bespoke and state of the art systems provide an excellent platform for ease of process
Working in a friendly dedicated and capable team of 8 operators, in a relaxed environment that houses 25 staff in total - the ideal candidate will have a desire to handle their own files and client base from start to completion excluding only the customs clearance which is taken care of by a dedicated on site team. Autonomy and trust is given - flexible hours available for hardworking people.
The Company enjoy a success culture and are renowned for their staff longevity and low staff turnover. Competitive benefit package.
- Freight Forwarding
- Ocean Freight