Mortgage Administrator

Posted 23 February by ARC Ltd

This established Mortgage Brokerage is looking for a Mortgage Administrator to help support a Mortgage Broker and work alongside the Office Manager and three additional admin staff. Our client is happy to consider those currently in a similar role but likewise, will consider admin experience from other areas Financial Services and possibly someone new to the industry who wants to learn, is a positive individual with a strong work ethic.

The Company: This brokerage numbers 7 staff and has been operating almost 10 years and are based a short walk from Putney Bridge and Parsons Green tubes and less than 1 mile from Putney Station.

The Role: This role is all about ensuring the client’s expectations are managed throughout the process and their outcome is a positive experience. You will be liaising with Lenders, Insurance Providers and Solicitors on behalf of clients and providing them with all of the required information. The key tasks will include:

  • Establishing courteous relationships with clients

  • Meeting and greeting all visitors to the office

  • Answering and forwarding all incoming calls to the correct member of the team

  • Completing the Client Completion Packs

  • Raise all new cases on the in-house software - Mortgage Stream, Pipeline and Horizon

  • Ensuring that all case paperwork and client correspondence is up to date and filed away appropriately

  • Liaise with Insurance Providers, Clients, Colleagues and GP Surgeries, dealing with their queries concerning Life & General Insurance applications

  • Getting suitable terms for client from Providers

  • Ensuring that all the required case documentation is forwarded to the Life Insurance Providers

Skills / Experience Required: At the higher end of the salary range, our client is looking for people with mortgage administration or sales support experience, possibly people who have worked within life offices or insurance companies previously. At the lower end of the salary range, our client is happy to consider people with administration experience within another industry who want to learn and have a good work ethic. Good communication skills are key, as is the ability to work at a fast pace whilst ensuring you pay a lot of attention to detail.

Additional Information: The salary is £20,000 to £25,000 with bonus c.£1,500 in addition. Hours are 9am - 5pm with some flexibility.

The Mortgage Administrator position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.

Required skills

  • Administrative Support
  • Life Insurance
  • Mortgage Brokers
  • Sales Support
  • Administration

Reference: 34290254

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