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MI Analyst

MI Analyst

Posted 13 March by Capita Ended
MI Data Analyst

Location: Blackburn, Lancashire

Working Pattern: 37.5 hours Monday to Friday

Salary: Competitive

About Capita/ PCSE

Primary Care Support England (PCSE) provides support services to GP Practices, Pharmacies, Dentists and Opticians.

On 1 September 2015, Capita took on responsibility for delivering NHS England's primary care support service - now called Primary Care Support England (PCSE). Our priority is to continue delivering the services customers receive today, but also introduce new arrangements to help us create national, consistent services for all our users.

The support we offer ranges from key administrative and payment services, to managing supplies, performers list and market entry applications through to moving medical records. We do this and more for GPs, Dentists, Opticians and Pharmacists as well as those working in the teams around them and associated disciplines.

About the job

The MI Analyst will Produce regular MI reporting for supported Service Lines. Develop new reporting solutions at the request of business lines. Deliver analysis to identify business improvement opportunities. Become an SME for their supported Service Lines; understanding use of systems and how this creates data / MI reporting opportunities for the MI function.

What you will do

  • The MI Analyst will ensure the quality of their MI deliverables meets levels required by the PCSE partnership.

  • Operational Reporting is critical to successfully meeting contractual requirements. Established reporting requires constant maintenance and there are regular demands for enhancements to existing reports as well as new reporting requirements. Measuring & driving operational efficiency is an ongoing business goal.

  • The MI Analyst will contribute to the new Data Warehouse by helping to provide clear data requirements to the data Roles within the team. Requirements gathering will draw on all existing data sources and new sources as PCSE's transformed systems and processes continue to be implemented and embedded.

  • Creating compelling analysis is critical, challenged by a traditionally non-data driven culture. The MI Analyst will work with Operational teams directly to identify opportunities using robust data analysis.

Essential role related knowledge, technical skills, qualifications and experience


  • Strong database skills, worked with SQL / DB2 or similar

  • Strong Excel skills

  • Able to present data in a visually compelling way using a variety of toolsets - / EXCEL / COGNOS / TABLEAU / SSRS

  • Able to plan and organise own workload - can deliver to deadline

  • Good Powerpoint skills


  • Understand the wider E2E business process(es) operating in Supported Service Lines

  • Expert in how supported Service Lines use system(s) to collect data and how this flows into MI & Analysis datasets

  • Understands the commercial relevance of Contractual KPI's for supported Service Lines


  • Adopts a professional approach when interacting with colleagues

  • Logical approach to problem-solving

  • Asks insightful questions at appropriate times

  • Able to engage stakeholders

  • Articulate; able to communicate in layman's terms

  • Able to work in a demanding environment; can use own initiative

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we also give you 23 day's holiday per annum, life assurance, company pension and career development opportunities. As well as a range of flexible benefits to suit your lifestyle, all of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34673224

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