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LiveChat Customer Support Associate - Home based

LiveChat Customer Support Associate - Home based

Posted 22 November 2023 by CCR Recruitment Group
Easy Apply Ended

LiveChat Customer Support Associate - Home based

Salary: £24,000 plus shares in company bonuses and excellent benefits package

Location: Home based

Hours: Monday - Sunday 8am - 7pm (flexibility is needed)

Our client are a fast grwoing health and nutritions experts, they are looking for a strong customer service associate who will support each member.

You will be responsible for ensuring the success of the customers’ journey through our test and program by identifying customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.

  • Support customers via the in-app chat service, emails and over the phone throughout the customer journey, particularly during the pre-sale and testing phases of the program.
  • Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
  • Address customer complaints in a compassionate and patient manner.
  • Strive to achieve high customer satisfaction by going above and beyond.
  • Motivate and encourage customers across the customer journey to maximise customer satisfaction..
  • Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings.
  • Be willing to have flexibility with work hours, such as late evening work and working weekends and holidays, to provide comprehensive coverage.

Required skills

  • Complaints
  • Customer Service
  • Enquiries
  • Live Chat

Reference: 51677253

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