Junior account coordinator

A junior account executive will be the main point of contact regarding client queries, general customer service, business onboarding, lead generation & custom support. This position will be integral in the service engagement the company provides & the clientele relationships it builds.

Client Details

Our client is a well-established business services provider in Hale, boasting a robust team of dedicated professionals. They are renowned for delivering high-quality services, maintaining a strong presence in the market, and consistently prioritising customer satisfaction.

Description

Core duties consist of:

• Manage and maintain customer accounts effectively.
• Build and maintain strong, long-lasting customer relationships.
• Ensure the timely and successful delivery of solutions according to customer needs.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Coordinate with other team members and departments to optimise the sales effort.

Profile

The successful applicant should consist of:

• Experience in customer service, open at all levels.
• Driven & motivated personality.
• Either B2B or B2C experience in prior position.
• Solid experience with CRM software and MS Office, able to multitask to a high ability.
• Experience in delivering client-focused solutions to customer needs.

Job Offer

• This role is a junior position which does not require prior experience & is open to all levels of background & expertise
• Internal development
• Continuous training & onboarding support
• Personal mentorship
• Progression into other developmental roles
• Permanent full-time opportunity
• Basic salary of up to £23,000
• Pension, healthcare benefit plans