Working in IT Support with Capita IT Services
We are looking for an IT Support Engineer to join our fast paced, dynamic team. The role will be an internal-customer facing position and will require solid IT and desktop support skills along with excellent communication skills.
What you will do:
- Provide onsite technical support to internal system users by troubleshooting issues and working directly with vendors to investigate, troubleshoot and resolve IT problems to the end users satisfaction.
- Supporting company users across their systems, daily upkeep of the IT support tasks, monitoring services, reviewing system and application logs
- Proactively engage Capita users regarding their end-user computing support needs by encouraging drop-ins and by performing floorwalking to help users get the best out of their IT equipment
Track, update and resolve requests and incidents via our incident management system
Setup of new starters - user accounts, laptop/PC builds, mobile phone & desk phone
System account administratio
Provide orientation and guidance to users on how to operate new software and computer equipment.
Experience in an IT or Desktop Support role
Friendly and approachable, with proven customer service experience and the ability to convey technical concepts to end-users.
Excellent communication skills
Microsoft Windows 7 / 10 & Microsoft Office 2013
Microsoft Office365 Email / Applications
Anti-virus software - McAfee and Symantec
Configuring, deploying and supporting IOS and Android devices.
Experience of working in ITIL-based support environments.
About Capita IT Services
Capita Networking Solutions are part of our IT Services business, and we specialise on connecting businesses worldwide. We're the UK's leading network integrator and joining us you'll build, integrate and manage some of the most advanced networks and ISP services for our clients. Capita IT Services are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions.
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
- IT SUPPORT