IT Support Technician 1st / 2nd Line Support

My market leading Client is urgently recruiting for a skilled IT Desktop Support Engineer to join their team on a 6-month contract basis. The successful candidate will be responsible for providing first and second-line support for desktop hardware, peripherals, printers, and telecom facilities. Additionally, they will be involved in the relocation and installation of IT equipment during office moves, as well as the delivery and support of desktop applications.

Provide first and second-line support for desktop hardware, including PCs, laptops, peripheral equipment, printers, and telecom facilities.

Relocate and install IT equipment during office moves, ensuring minimal disruption to operations.

Deliver and support desktop applications, troubleshooting issues and providing guidance to end-users.

Utilise Windows Autopilot as a modern OS Deployment solution, with a strong understanding of the mechanics and processes for developing end-to-end provisioning processes through MS Intune.

Manage images, software development, and patching within Windows and Mac OS environments.

Collaborate with cross-functional teams to identify and implement improvements to IT infrastructure and processes.

Maintain accurate documentation and records of support activities and configurations.

Requirements:

Proven experience in providing first and second-line support for desktop hardware and applications.

Familiarity with Windows Autopilot and MS Intune for OS deployment and provisioning processes.

Strong understanding of Windows and Mac OS environments.

Excellent troubleshooting and problem-solving skills.

Ability to work independently and collaboratively in a fast-paced environment.

Strong communication and interpersonal skills.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Bachelor's degree in Computer Science, Information Technology, or related field preferred.

Please send an up to date CV for an immediate response and more information on a fantastic role with truly great Client.