IT Support Manager - London - c£48k

IT Support Team Lead -London- c£48k

I am representing anationally respected charityorganisation, assisting their search for an IT Support Team Lead, in theLondonarea.

This is a brilliant opportunityfor an experienced team lead to oversee a skilled team, where this position will centres around the day to day management of the 2nd Line Support Team to ensure efficient solving of incidents and ticket requests, providing comprehensive IT Support to internal and external users.

This is a brilliant opportunity to work in a fast-paced, varied and challenging environment that offers a structured career development plan, as the organisation utilise their IT systems to enhance their research and innovation methods.

Role & Responsibilities

• Lead a team of 2nd line support analysts providing 1 to 1's.
• Main POC for escalated troubleshooting issues up to 3rd line to help diagnose and resolve hardware and software issues for complex problems
• Assist the team with queries on how to set up and maintain user accounts (AD, AAD & O365).
• Networking IP Addressing and WLANS.
• Installation, configuration and maintenance of end user devices (windows, android, iPhone, printers etc)

Skills & Qualifications

• Excellent communication, organisation and customer service skills at all levels within the organisation.
• Experience leading and managing a team
• Windows 11, Active Directory, Azure Active Directory, Networking
• Excellent working knowledge of troubleshooting commands and tools within Windows OS

To discuss this unique opportunity in more detail, please send your most up to date CV to

I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.