IT Support Engineer

Service Desk Support / 1st, 2nd Line / Contract / Warrington

An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington.

This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week.

Responsibilities:

• Responsible for providing support for all IT services in line with agreed Service Level Agreements
• Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
• Provide desk-side support to all employees in the Support Operations Centre
• Ensuring all tickets are logged and data captured in full and correctly

Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers

• Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service

This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately.

Please apply with your CV via the link below or email me (Joss. Escott @ Roberthalf. co. uk)

Service Desk Support / 1st, 2nd Line / Contract / Warrington

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