IT Support Engineer

Posted 9 April by Hott Source Limited
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IT Support Engineer

Position: IT Support Engineer (2nd Line)
Location:Hemel Hempstead, United Kingdom
Salary: £32,000 - £36,000 + Excellent Benefits

An education focused IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Hemel Hempstead, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield.

Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients’ IT systems and services, managing tickets and requests.

What this Position Entails:

  • Project work / infrastructure migrations
  • Customer onboarding projects
  • Customer system upgrades
  • IT Security implementation
  • Providing remote 2nd Line IT Support
  • Ticket assessment, management, and resolution
  • Improving efficiency, processes, documentation, and automation
  • Providing support as escalation point for 1st line team
  • Aiding customer retention and satisfaction

Key Skills:

  • Microsoft 365 (inc. Teams, OneDrive, SharePoint)
  • Azure
  • Windows Server 2016 / 2019 / 2022
  • AD, Group Policy
  • Exchange and Exchange Online
  • Backup and DR
  • Networking and IT Security
  • Excellent customer service skills (MSP experience desirable)


  • Vendor certifications fully paid for and study support provided
  • Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.)
  • 25 Days holiday, increasing with service
  • Company pool cars
  • Weekly team socials, lunches, and larger company-wide events
  • Staff receive the best and latest hardware, and software, for work/personal use

If you believe this is a great match for you, please apply for much more info.

Required skills

  • Active Directory
  • Windows Azure
  • Office 365

Reference: 52445712

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