IT Service Desk Analyst

Our client is looking for an IT service desk analyst to join their team in Ibstock, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT.

The Service Desk Analyst is the 'face’ of the IT team, and the first point of contact that users will interact with. They will be focused on making sure that customers have a great experience of using technology and feel empowered to get the most from the systems they work with daily.

Responsibilities
• Working to resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed.
• Resolving IT incidents and service requests, prioritisation
• Maintaining accurate records of IT incidents and service requests, including documentation and keeping ticketing system up to date
• Contributing to the development and maintenance of IT service desk knowledge base.
• Participating in Service Desk projects and initiatives including developing and implementing new processes.

About you
• You will need to have some experience working in a 1st line support role on an IT service desk
• Knowledge of enterprise IT systems
• Efficient and accurate, attention to detail
• Able to work at pace - it’s a busy environment
• Keen to learn and progress, passionate about IT
• A great communicator that is capable of explaining things in a way non-technical people can understand
• Empathy, and the ability to build strong relationships is key.
• Confident to highlight both problems and solutions for exploration
• ITIL knowledge would be useful.
You will have the opportunity to further your skills within the role, both in terms of formal training and accreditations, and learning from senior colleagues. The IT team has a great reputation within the business so you’ll be a part of a thriving team.

£24,000 - £27,000 depending on experience. Pension contributions matched to 10%, 25 days holiday per annum, cycle to work scheme.

Interested? Send your CV now!